Privacy Policy

1. Introduction

2. Data Controller

3. Categories of Personal Data We Collect

3.1 Data You Provide Directly

• Name
• Email address
• Phone number
• Account login credentials
• Business information
• Billing information (processed through third-party payment processors; we do not store card details)

3.2 Data Automatically Collected

• IP address
• Browser type/version
• Device information
• Operating system
• Usage logs (pages visited, timestamps, click paths)
• Error logs for debugging software issues

3.3 Optional Data

Provided only when relevant:

• Support inquiries
• Form submissions
• Feedback or survey responses

We do not collect sensitive categories of data (GDPR Article 9) unless explicitly required and voluntarily provided.

4. Legal Bases for Processing (Article 6 GDPR)

Shadow Software LLC processes personal data under the following legal bases:

4.1 Contractual Necessity

To:

• Provide access to our website and software
• Maintain user accounts
• Offer support services
• Deliver purchased digital services

4.2 Legitimate Interests

For:

• Monitoring software stability
• Preventing fraud and abuse
• Improving platform performance
• Analytics necessary for business operation

We ensure legitimate interests never override User rights.

4.3 Legal Obligations

Including:

• Tax compliance
• Recordkeeping
• Responding to lawful requests from authorities

4.4 Consent

For:

• Email or SMS marketing
• Optional analytics
• Cookies not strictly necessary

Consent may be withdrawn at any time.

5. How We Use Personal Data

We use personal data to:

• Provide and maintain this website
• Authenticate and manage user accounts
• Improve platform performance and user experience
• Communicate service updates and important notices
• Handle customer support requests
• Detect and prevent security incidents
• Meet regulatory obligations

We do not sell or trade personal data.

6. Data Sharing and Third-Party Partners

We may share data only with:

6.1 Service Providers

For:

• Hosting and infrastructure
• Error tracking
• Payment processing
• SMS/email delivery
• Customer support tools

All providers are bound to GDPR-compliant Data Processing Agreements (DPAs).

6.2 Legal Authorities

Only when legally required.

6.3 Business Transfers

If Shadow Software LLC is involved in a merger or acquisition, users will be notified before data is transferred.

7. International Transfers (Article 46 GDPR)

8. Data Retention

9. Your GDPR Rights

EU/EEA users have the following rights:

9.1 Right of Access

Request a copy of the personal data we hold.

9.2 Right to Rectification

Correct inaccurate or incomplete data.

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your data where legally permissible.

9.4 Right to Restrict Processing

Limit how your data is used.

9.5 Right to Data Portability

Receive your data in a machine-readable format.

9.6 Right to Object

Object to processing based on legitimate interests or direct marketing.

9.7 Right to Withdraw Consent

Withdraw consent at any time without affecting prior lawful processing.

To exercise any rights, contact: legal@shadowsoftware.com

10. Automated Decision-Making and Profiling

Shadow Software LLC does not use automated decision-making systems that produce legal or significant effects on Users.

11. Cookies and Tracking Technologies

12. Data Security

13. Children's Data

Shadow Software LLC does not knowingly collect data from individuals under 16. If such data is found, it will be deleted promptly.

14. Changes to this Privacy Policy

Updates may occur periodically. We notify Users by posting the updated policy on this page with a revised effective date.

15. Contact Information